Returns & Exchanges

We want you to love your Lume experience, which is why we offer a 60-day satisfaction guarantee on all first-time orders. If our products don't meet your expectations, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Items

  Choose the specific products you wish to return or exchange and provide a brief reason for the request to help us improve.

• 3.
  Print & Pack

  Download and print the prepaid shipping label provided by the portal, then securely package your items using the original mailer if possible.

• 4.
  Ship & Refund

  Drop your package off at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.